Refund and Cancellation Policy

Peyton Sweeney Guides LLC, doing business as Helm, sells one service through this site: the Helm Diagnostic, priced at $500 USD and paid in full at purchase through Stripe. This page describes every path to a refund. The Terms of Service, accepted at checkout, govern the engagement in full.

Cancellation before intake. You may cancel for a full refund at any time before you submit your completed intake form. Email peyton@helmtravel.co and the refund goes back to your original payment method.

Eligibility review. Within two business days of receiving your completed intake, Helm reviews your points balances, card portfolio, status tiers, and trip goals for capacity to identify at least $1,500 of measurable value. If your portfolio doesn’t support that threshold, Helm declines the engagement and refunds the full fee.

The Value Capture Guarantee. Every Diagnostic includes a Value Capture Summary measuring the value identified across five categories: points redemption, mistake prevention, rebate and benefit capture, time-limited bonuses, and status activation. If the delivered Summary identifies less than $1,500 of measurable value, Helm refunds the full fee within ten business days of delivery, automatically and without a request from you. The Diagnostic deliverable remains yours regardless of refund status.

Intake deadline. The intake must be submitted within seven days of payment. If no complete intake arrives by then, the engagement ends and the fee is refunded in full, automatically.

After delivery. The Diagnostic is a completed professional service once delivered. Refunds after delivery are governed by the Value Capture Guarantee above; no other post-delivery refunds apply.

Refund method and timing. Refunds are issued to the original payment method through Stripe. Allow five to ten business days for funds to post, depending on your bank.

Questions. Email peyton@helmtravel.co.

Last updated: July 12, 2026.